The Statement of Account (SOA) is sent on a quarterly basis together with your Official Receipts (OR) on payments made. Should you wish to get an advanced copy of your SOA, a Request Letter/Email must be submitted to our Customer Care Department. Your SOA will be available for release at the Customer Care Help Desk after seven (7) Working Days.
The Principal Buyer or his/her Authorized Representative is the only one allowed to request and to receive the SOA.
The following must be presented in receiving the SOA:
The Official Receipts (ORs) shall be sent through an accredited courier on a quarterly basis. Should you wish to claim in advance your ORs, a Request Letter/ Email must be submitted to our Customer Care Department or you may accomplish a request form available at the Window 3 of our Payments and Collections Area.
The Principal Buyer or his/her Authorized Representative is the only one allowed to request and to receive the ORs.
The following must be presented when receiving the OR:
You will be contacted by the Customer Care Department for the releasing schedule/update of your OR. You may opt to have it mailed to you or you may pick it up at the DMCI Homes Corporate Head Office, Customer Care Department. Releasing of ORs is every Friday, 8:00am to 5:00pm only.
To Request for Hold Deposit or Payment of your check, a Request Letter/Email must be submitted to the Customer Care Department at least fifteen (15) banking days before the check’s due date. Your request will be endorsed to Treasury Department for verification.
After approval and verification of the Treasury Department, you will be advised to pay a holding fee of Php2,000.00 per check. Only cash payments will be accommodated.
Only the Principal Buyer or his/her Authorized Representative (with Authorization Letter) is allowed to request for holding of deposits/payment.
If there had been at least two instances of returned checks due to insufficient funds, stopped payment order or closed accounts, you may request for replacement of your check by directly coordinating with the Customer Care Department for an account update.
Once replacement checks have been submitted, the old checks will be made available for release after the following the number of days upon verification of the Treasury Department:
The Principal Buyer or his/her authorized representative (with Authorization Letter and 2 valid Government issued IDs with claim stub provided during request of pulling out the check/s) is the only one allowed to request pull-out or replacement of check.
Note: Pull-out and replacement of checks may also pertain to a change of bank account, change of payment term, replacement of lumpsum/guaranty check, conversion to bank financing, and paying in full. Same number of days shall be applied in releasing the old checks under these circumstances.
The following are the penalties imposed on late or non-payment of monthly amortizations:
DAYS PAST DUE | PENALTY RATE |
1 – 30 | 3% |
31 – 60 | 6% |
61 – 90 | 9% |
91 – 120 | 12% |
121 – 150 | 15% |
151 – 180 | 18% |
181 – 210 | 21% |
211 – 240 | 24% |
241 – 270 | 27% |
271 – 300 | 30% |
301 – 330 | 33% |
331 – 365 | 36% |
365 and Over | 36% + penalty rate of the number in excess of 365 days |
The following are the types of Loan Restructuring and the conditions to qualify:
To request for Loan Restructuring, an original copy of a request letter or email must be submitted to the Customer Care Department. Your request will be endorsed to the Remedial Department for verification and approval. After verification and approval, you will be advised to pay a restructuring fee depending on the type of request.
An updated computation sheet of the restructured loan stating the new monthly amortization, payment due dates and required cash outlay will be given to you for conformity. The computation sheet is released within five (5) working days from date of receipt of the Request for Loan restructuring by the Remedial Department. You need to sign the computation sheet within the validity period only as indicated in the computation sheet.
You will be required to issue a new set of post-dated checks (PDCs) based on the conformed computation sheet. *Validity of the computation sheet is only:
Checks maturing within thirty (30) days from date of request must be funded by the client as these will still be deposited and assumed cleared in the computation.
To request pull-out of your old checks, a request letter or email must be submitted to the Customer Care Department. Your checks will be available for release after the following number of days upon verification and approval of Treasury Department:
DISCLAIMER: Subject to change without prior notice
If the client fails to pay the monthly amortization of the unit / parking space purchased, the Credit and Collection Department issues a demand letter to the client. If the account remains unsettled after the deadline stated in the demand letter, it will be endorsed to the Legal Department. Legal will then issue the Notice of Cancellation for actual cancellation of the account.
Below are the guidelines for default accounts:
Accounts with Demand Letter issued | Client may be allowed to restructure and update account during the grace period. |
Accounts endorsed to the Legal Department | Maceda Law is applied. |
Accounts cancelled by the Legal Department | No reinstatement Client may be allowed to purchase again (new sale) after one year from cancellation. |
To request cancellation of purchased unit or back-out from your purchase, a notarized cancellation letter must be submitted to the Customer Care Department. Your request will be endorsed to the Remedial Department for verification and approval. All payments made will be forfeited if the account is not covered by Republic Act No. 6552 or “Maceda Law”, less applicable deductions.
The “Maceda Law” is a public policy that protects buyers of real estate on installment payments. It is only applicable to accounts defaulting in their payments and does not cover those who surrender their units because of other reasons. “Maceda Law” provides the buyer with a right to a refund if installment payments or monthly amortization was paid for at least two (2) years.
To request pull-out of your checks, a request letter or email must be submitted to Customer Care Department. Your checks will be available for release after the following number of days upon verification and approval of the Treasury Department: